Frequently Asked Questions (FAQs)

Q. How do I place an order on Shopack.pk?

To place an order on Shopack.pk, follow these simple steps:

Browse our website and select the desired products.
Add the products to your shopping cart.
Review your cart and proceed to checkout.
Provide the necessary shipping and billing information.
Select your preferred payment method and complete the transaction.
You will receive an order confirmation via email.

Q. What payment methods are accepted on Shopack.pk?

We accept various payment methods to offer convenience and flexibility to our customers. You can make payment using:

Credit or debit cards
Online bank transfers
Cash on delivery (available for select areas)

Q. How long does it take to deliver an order?

Delivery time is between 4 to 7 working days (No delivery on Sundays). However delivery can take up to 7 working days during busy shopping season or our mega sales events.

Q. Can I track my order?

Yes, you can track your order. Once your order is dispatched, we will provide you with a tracking number via email or SMS. You can enter this tracking number on Shipping website's tracking page to get real-time updates on the status of your shipment.

Q. What is your return and refund policy?

We have a hassle-free return and refund policy. If you are not satisfied with your purchase or received a defective/damaged item, you can initiate a return request within 7 days of receiving the product. Please ensure that the item is unused, in its original packaging, and accompanied by the purchase receipt. Our customer support team will guide you through the return process and facilitate a refund or replacement.

Q. How can I contact customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us through:

Email: info@shopack.pk
Phone: 031-806-60725
WhatsApp: Live Chat

Q. Do you offer international shipping?

Currently, we only offer shipping within Pakistan. We do not provide international shipping services. However, we are continuously exploring options to expand our services in the future.

Q. Are the products on Shopack.pk genuine?

At Shopack.pk, we strive to provide our customers with genuine and high-quality products. We work directly with authorized suppliers and brands to ensure authenticity. Additionally, customer satisfaction is our top priority, and we offer a return policy to address any concerns regarding the authenticity of our products.

Note: If you have any further questions or require additional information, please feel free to reach out to our customer support team.